Installation technician-computing and peripherals

About ITCP:

The tasks an ITCP is expected to perform include: Installing newly purchased products, Troubleshooting system problems, Configuring peripherals such as printers, scanners and network devices

Key Competencies:

• Well-versed with company & products and recurring problems reported Familiar with basic   electronics of system hardware
• Knowledge of hardware maintenance  
• Familiar with functions of electrical and mechanical parts/modules
• Adept in how to communicate with customers in order to put them at ease
• Familiar with quality standards to be followed
• Well-versed with behavioural aspects and etiquette to be followed at customer's premises
•  Knowledge about precautions to be taken while handling field calls and dealing with customers

Personality Traits:

• Ability to build interpersonal relationships
• Critical and analytical thinking
• Safety and hazards orientation
• Willingness to travel
• Self-motivated
• Critical thinking Positive attitude
  
  

  Course Details:
  

  • Qualification: 10th Pass
  • Training Hours: 300 hrs